Subprocessors
Last updated 5 October 2026.
These are the companies that process personal data for Werk24 when we provide the service to our customers, as the data processing agreement describes. We tell customers at least 30 days before a new subprocessor starts, by e-mail to the address of their account and on this page, and a customer may object (data processing agreement, section 6).
| Subprocessor | What for | Where | Safeguard for transfers |
|---|---|---|---|
| Amazon Web Services EMEA SARL, Luxembourg | Hosting, storage, databases, sending e-mail (Amazon SES), text recognition (Amazon Textract) and language models (Amazon Bedrock) | Frankfurt, Germany; language models without the data residency add-on on AWS’s global inference profiles, which can serve a request outside the EU, and with data residency in the EU in the EU regions of AWS’s EU inference profiles, such as Ireland and Stockholm; backups and replicas in Stockholm, Sweden. For an account with data residency in the US: N. Virginia, USA | Storage and processing in the EU. AWS’s data processing addendum includes the standard contractual clauses, which cover language model requests served outside the EU without the data residency add-on and any access from outside the EEA; for data residency in the US, the EU-U.S. Data Privacy Framework and those clauses |
| Functional Software, Inc. (Sentry), San Francisco, USA | Error monitoring: error reports and logs, which can contain account names, request ids, file names and short text fragments | Sentry’s EU data region | EU-U.S. Data Privacy Framework and standard contractual clauses |
| Microsoft Ireland Operations Limited, Dublin, Ireland (Microsoft 365, Outlook) | E-mail, for messages and files you send to Werk24’s addresses | Microsoft’s data centres in the EU | Processing in the EU; Microsoft’s data protection addendum includes the standard contractual clauses and relies on the EU-U.S. Data Privacy Framework for any access from outside the EEA |
Who is not a subprocessor
- Paddle (Paddle.com Market Limited) sells our paid plans as reseller and merchant of record. It processes payment data as an independent controller, under its own privacy notice.
- The makers of the language models we use on Amazon Bedrock, such as Anthropic, Amazon and Qwen. The models run inside AWS, and their makers receive no data. AWS does not use what Werk24 sends to Bedrock to train models.
- Amazon Textract reads text as part of the AWS service above.
W24 Service GmbH, Therese-Studer-Straße 14, 80797 München, Germany. Questions:support@werk24.io, or privacy@werk24.io on data protection.